AON Services Company

AON Services Company - Combined Insurance of America

Combined Insurance of America originally installed a competitor's system to handle the processing of authorizations submitted by policy holders allowing Combined to automatically withdraw monthly payments directly from the client's bank accounts. Not only was the competitor's solution not providing all the functionality desired in the initial project specifications, it was costing $10,000 monthly in maintenance services alone.

During the data entry process, each Authorization was scanned and indexed. From there operators would manually enter data into each field. After all pertinent information was entered the user submitted the data to CICS (mainframe). The user was required to wait for the response from the mainframe for each authorization. Depending on traffic, users were waiting upwards of 15 minutes per authorization for confirmation of acceptance or rejection. If rejected, the user would attempt to correct and resubmit or would forward the authorization on to a separate research group for research and correction.

Edge replaced the existing system with a single UNIX-Based server. Attached to this server are clients accessing an integrated solution called PACflow, consisting of our IMEDGE core technology, custom user interface and OCR/ICR software.

The solution streamlines AON's procedures by having the authorizations scanned in, data electronically extracted and most forms submitted to the mainframe automatically with no human intervention required after a QA verification. If PACflow determines the data to be incomplete or the mainframe application rejects an authorization, PACflow routes the document to an appropriate workbasket based on the type of exception.

Substantial time savings are realized by allowing for electronic data extraction rather than manual data entry and the ability to have authorizations processed in the background with no human intervention required. Benefits include decreased annual cost, increased production levels and reduction in floor space requirements.