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Veteran's Benefits Administration |
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The
United States Department of Veterans Affairs, Education Service provides
GI Bill education benefits and services to eligible veterans,
their families, and reservists. Claims processing activities include the
receipt, processing, tracking, and disposition of veterans’
applications for benefits and supporting documentation, as well as
handling requests for assistance and the general administration of the
benefit programs. Education Service wanted to upgrade its proprietary, 16-bit system (TIMS) to an open system, 32-bit environment that could be implemented in all four regional offices and the Test and Development Center. After exploring a variety of options, Education Service chose IMEDGE as the solution. Edge
Systems developed a system that supports the following activities
within Education Service: Capturing documents as images Processing the images to enhance their quality Providing automated and manual indexing and quality control functions Storing document images as objects Providing comprehensive reporting and claims management features Using workflow management to implement Education Service’s business processes
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