Chicago Department of Water

To contact the Chicago Water Department, visit www.cityofchicago.org

The Department was manually processing thousands of records documenting water meter installations and changes throughout the City. Every time a water meter was installed or changed, records had to be manually retrieved and updated, then re-filed. The process was time consuming and inefficient, plus installations were delayed because of lost files.

Edge Systems scanned all of the City's water meter installation and change records at its Wabash Ave. facility (Welfare to Work Initiative), and stored the electronic images on its data hosting system. An IMEDGE Internet interface is provided to Water Department employees to retrieve, edit and manage all records on line.

The imaging system has eliminated many of the labor-intensive tasks associated with the processing of water meter records. Documents no longer need to be manually filed and retrieved. All documents are available at the user's fingertips via an Internet connection.