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IT Service Manager

IT Service Manager
(ITSM)

An Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality for ITIL processes.
ITSM is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented IT services. Unlike other IT management practices that focus on hardware, network or systems, ITSM aims to consistently improve IT customer service in alignment with its business goals.

Out-of-the-box functionality includes:

Incident Management
Problem Management
Service Level Management (SLM)
Knowledge Management
Self-service Customer Portal
Availability Management
Configuration Management
Asset Management
Federated CMDB
Event Management
Change and Release Management
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