IT Service Manager
(ITSM)
An Enterprise Service Management application that combines user-focused design philosophy with robust out-of-the-box functionality for ITIL processes.
ITSM is a set of policies, processes and procedures for managing the implementation, improvement and support of customer-oriented IT services. Unlike other IT management practices that focus on hardware, network or systems, ITSM aims to consistently improve IT customer service in alignment with its business goals.